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As Polimorphic’s sole founding designer during the development of the company's core platform. I led research, UX strategy, interaction design, prototyping, design systems, and UI design. This work led us to a successful Series A raise, helping scale the business from 3 to 100+ government customers.
My work focused on two outcomes:
Expand access to essential services for residents
Reduce manual work & operational friction for staff
How do local governments deliver streamlined, accessible services when:
Increase access for residents, and reduce time staff spends on routine work so they can redirect their time to high impact projects.
Design Lead: Research, UX & UI
2021- 2025 - as sole designer
2026 - as design team member as a second designer joins
119 County, court and local government municipalities
13.46 million residents served
Figma, Figjam, Lovable, Linear, ChatGPT
The early research of travelling to city halls and interviewing administration shaped the direction of the platform and informed the design of multiple product areas.
Throughout the process, I worked closely with engineering and leadership to balance user needs, technical constraints, and business priorities while continuously testing and incorporating feedback from customers.
Tooele, in Tooele County, Utah
Government teams are managing increasing workloads with limited staff capacity. Tooele county saw an increase in residents to serve and workload without an increase in staff. These long term employees hold the knowledge of how the government operates in their heads without a way to easily train the next generation.
Help staff increase efficiency.
Digital applications with an AI Pre-Review check get routed to staff for approval and processing
Residents and developers can now submit 24/7. This flexibility for after traditional business hours has reduced turnaround times and increased customer satisfaction.
By leveraging AI pre-review to assist with document indexing and processing, the office saw a notable reduction in errors, improving the overall accuracy of the work.
Despite the workload tripling, the office was able to maintain high levels of efficiency without increasing staff.
Pacifica, CA
Residents struggle to navigate government sites and services. People often don’t know the correct terms, how a city organizes departments, or where to find what they are looking for.
Many services are manual and paper processes. Paper applications and processes require in-person visits and place a time-tax on residents.
Make resident-facing services easier to access, understand, and complete independently.
AI chat, voice and search
Pacifica CA added AI search, chat, text and voice which they named Rose AI, after their longest living resident. In the year since it's launch early 2024, it has won a CA Innovation award and won the Helen Putnam Award of Excelence, but most importantly provided open and efficent constituent service, freeing up staff time for more complex and high-priority work.
Resident inquiries
handled
Staff hours saved
Phone calls
Success Rate
Languages on search, chat & text
Languages
supported on voice
Residents can face barriers when government services are not accessible across languages, abilities, or devices.
Prioritized Resident-Facing Experiences
Focused first on pages and workflows used directly by constituents. Identified forms, navigation, and content as the highest-impact areas and replaced inaccessible document-based interactions with web forms where possible
Evaluated the Platform
I learned and applied WCAG requirements and tested key workflows with screen readers. I used automated accessibility-checking tools to identify issues and showed the team how to check.
Built A Stronger Accessibility Practice
Established a reusable accessible components with the implementation of an MUI design system. I learned to do a VPAT and as the company grew I partnered with external auditors to conduct them. I also learned directly from disabled participants who tested the platform and translated testing feedback into actionable guidance for engineering.
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Accessible digital forms to replace hard-to-read PDFs
Multilingual search, chat, and voice experiences
Accessibility reviews of constituent-facing pages
An accessibility statement for the platform & created VPAT
Adoption of a design system with accessible components
Collaboration with engineers to resolve accessibility issues
One of the most rewarding aspects of this work has been seeing how small improvements compound over time. A better workflow might save a few minutes. A searchable knowledge base might eliminate a phone call. AI-powered chat or voice support might resolve hundreds of routine requests without staff intervention. Individually, those improvements seem small. Together, they create meaningful time savings that allow staff to focus on the work that requires human judgment and expertise.
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